The Customs Broker Service is the main activity subject of Mentor. In today's foreign trade, we provide all the services needed by companies that want to conclude their transactions with a direct representative.

Mentor continues its Customs Brokerage services in all regions where import and export is concentrated, with its experienced and expert colleagues.

 By introducing our services in more detail, we can sort them as follows;

• To carry out the procedures required by the customs legislation and all the bureaucratic processes related to it flawlessly,

• To observe the legal rights, interests and benefits of the people and organizations it represents,

• To provide consultancy services to companies on customs and foreign trade topics which contains all foreign trade processes,

• By analyzing the current situation of our customers, to determine and apply the customs regimes of the goods subject to import or export in accordance with the information received and the documents presented,

• To prepare customs declarations and to subject them to customs processes,

• To inform the customers about customs duties,

• To deliver the customs declaration, invoice and rrelated documents to the customer within a short time,

• Upon the request of our customers, if there is damage or inaccuracy in the incoming goods, to determine them and arrange the report,

• To prepare a report on the deficiencies or damages identified; to inform the customer and other relevant institutions and to follow the process,

• To ensure the dissolution of the deposits or guarantees formed in the agency and Customs ,

• To determine HS Codes for import and export goods,

• To follow up and provide the paperwork processes of the customers,

• To obtain, follow and report permissions for incentive permits such as Inward Processing, Outward Processing, Investment Incentive Certificate,

• To obtain and follow up permits from the relevant public institutions and organizations depending on the product which declared,

• To support and follow the realization of physical movements in customs areas,

• If necessary; to apply and follow up the binding tariff or binding Origin process on behalf of the customer,

• To obtain all pre-permits required for export operations and to certify circulation and origin documents,

• Following export declaration closures and reporting to customers,

• To make settlement applications to the Customs and Trade Regional Offices or the relevant authority of the Ministry of Commerce on behalf of the customers in the possible tax and penalty disputes,

• To apply TSE, Tareks, standardization applications required by regulation and follow the process,

• To archive all documents electronically on behalf of customers,

• To report customers' data to them via e-Mentor and Mobil-Mentor, to enable them to follow up on their own business instantly, to communicate the phases of the operation with business follow-up notifications instantaneously, to enable them to follow up on their performance on the basis of KPI.